An AI agent is a system able to reason, decide and act to reach an objective: it analyses a request, breaks it into steps, chooses its tools, carries out actions and adjusts its behaviour based on the result. Where a conversational model speaks, the agent acts: on a CRM, a database, a messaging system.
In practice at Gensai
Gensai designs agents that book appointments, check information in databases and answer the phone as intelligent answering machines.
Going beyond the definition?
From concept to project: Gensai builds custom, sovereign, GDPR-compliant AI solutions.
Related services: AI agents