gensai.aiA voice agent understands speech, answers aloud and can carry out actions. It assembles speech-to-text, language understanding, reasoning, often backed by RAG, and speech synthesis, with latency low enough to keep the dialogue natural.
In practice at Gensai
Gensai has deployed voice agents in dental care (intelligent answering machine), events (the Oceans installation) and training (oral English assessment).
What use cases for a voice agent?
Short, frequent spoken exchanges: booking an appointment, qualifying a request, practical information, guiding a visitor. In training, a voice agent can also run an oral exercise and assess the result. It is all the more effective when it can act, for example check a calendar, and not just answer.
Common mistake
Trying to handle everything from the start. A reliable voice agent begins with a few well-mastered requests, with a transfer to a human for the rest, then expands based on the analysis of real conversations.
Same theme
Definition written with AI assistance, checked by Sébastien Lecocq, co-founder of Gensai.