gensai.aiA callbot is a voice agent that answers the phone. It picks up, understands a request expressed in natural language, answers common questions, books an appointment or qualifies the call, then hands over to a human when needed. Unlike a classic touch-tone phone menu, the caller simply speaks.
In practice at Gensai
The Intelligent Answering Machine, first built for a dental implant practice, is a callbot that takes over when the assistant is busy with a patient.
Same theme
Definition written with AI assistance, checked by Sébastien Lecocq, co-founder of Gensai.