gensai.aiGensai designs AI agents that act: answering the phone and booking appointments, analysing documents, producing reports. Systems autonomous within their scope, framed by guardrails and supervised by your teams.
Where a chatbot talks, an agent acts: it reasons, picks its tools, queries your databases, carries out actions and checks the result. Booking an appointment and recording it in the calendar, reading a file and extracting the key information, producing a periodic report: all tasks an agent handles end to end.
Gensai orchestrates these agents with n8n and LangChain, or builds them entirely custom when the process demands it, connecting them to your business tools through standardised protocols such as MCP: CRM, calendars, messaging, databases. The agent fits into your existing processes, it does not replace them.
Autonomy comes in degrees: driven assistant, framed workflow or autonomous agent, every process has its right level. That is why every agent ships with its guardrails: minimal access rights, an explicit list of allowed actions, full logging and human validation on sensitive operations.
Use cases
Phone appointment booking
A voice agent picks up, understands the request, checks the calendar and confirms the appointment, in real time.
Document analysis at volume
Files, forms, exam papers: automated reading, key-information extraction and summarising.
Automated reporting
Periodic reports produced from your business data, in your teams' format, without manual work.
Booking management
Confirmations, changes, follow-ups: requests for a hotel, restaurant or visitor site handled on every channel.
Event logistics
Registrations, badges, follow-ups, attendance lists: a trade show's repetitive tasks orchestrated automatically.
Group and school requests
Qualifying requests, scheduling visit slots, tracking files: a smoother cultural back office.
Donation and membership tracking
Personalised follow-ups, receipts, minutes: a non-profit's admin handled without losing evenings to it.
Call quality control
Transcribing and analysing phone recordings: exchange compliance, anomaly detection, dashboards.
Our references
Frequently asked questions
What is an AI agent?
An AI agent is a system able to reason, decide and act to reach an objective: it analyses a request, breaks it into steps, chooses its tools and carries out actions on your systems (CRM, calendar, database). Where a chatbot answers, the agent acts.
What is the difference between a chatbot and an AI agent?
The chatbot converses and informs; the agent executes. An intelligent answering system that understands the request, checks availability and records the appointment in the calendar is an agent: the conversation is only its interface.
How do you keep control over an agent?
Through guardrails: minimal access rights, an explicit list of allowed actions, logging of every operation and human validation on sensitive steps. Gensai chooses with you the right level of autonomy for each process.
Which processes should be automated first?
Repetitive, time-consuming, well-framed tasks: appointment booking, document sorting and analysis, recurring reports. A use-case identification workshop prioritises by value and feasibility.
A process to automate?
Tell us about the task that ties up your teams: Gensai identifies the right level of autonomy and builds the agent that handles it.