gensai.aiA voicebot is a voice chatbot: it understands speech and answers aloud, on the phone or at a kiosk. It chains speech recognition, understanding, reasoning and speech synthesis, with latency as the main challenge: beyond a second or two, the dialogue loses its natural feel.
In practice at Gensai
Gensai has deployed voicebots such as the intelligent answering machine for dental practices and the Oceans voice installation.
When is a voicebot relevant?
When requests mostly come by phone or in a place where writing is impractical: phone reception, appointment booking, visitor information on a kiosk, mediation in a museum or an aquarium. It is all the more useful when questions are repetitive and the answers already exist in reliable content.
Common mistake
Underestimating latency and edge cases. A voicebot that takes several seconds to answer, or cannot hand over to a human, degrades the experience. Transfer to a person, accents, background noise and off-topic requests must be planned from the design stage.
Same theme
Definition written with AI assistance, checked by Sébastien Lecocq, co-founder of Gensai.